Shipping Policy

Welcome to OtakuBan!
This Shipping Policy explains how we process, ship, and deliver your orders worldwide. We aim to provide fast, reliable, and cost-free delivery so you can enjoy your purchases without delay or hidden charges.

1. Overview

At OtakuBan, we’re committed to providing a transparent and customer-friendly Shipping Policy that ensures every order reaches you safely and on time. All products are carefully packed, verified for quality, and dispatched through trusted carriers.

2. Free Shipping

We are proud to offer Free Shipping on all orders, regardless of size or destination.
There are no extra shipping charges or hidden costs — the price you see during checkout is the final amount you pay.

Our Shipping Policy guarantees that every order receives free, reliable delivery through our standard shipping partners.

3. Delivery Time

Orders are processed within 24–48 hours after payment confirmation.
Once dispatched, delivery usually takes 6 to 10 business days, depending on your location and local courier schedules.

Please note: During busy seasons or promotional events, deliveries may experience slight delays. Our customer service team will keep you informed of any unexpected changes.

4. Order Processing & Tracking

After your order is shipped, you’ll receive a confirmation email containing tracking details so you can monitor the delivery progress in real time.
If you don’t receive tracking information within three days, please contact us at support@oldfloridas.com for assistance.

5. Incorrect Addresses or Delivery Issues

Please ensure all shipping details are accurate before finalizing your order. OtakuBan is not responsible for delays or lost packages caused by incorrect shipping information.
If a delivery issue occurs, reach out to support@oldfloridas.com, and our support team will help resolve the matter quickly.

6. Split Shipments

To ensure faster service, some orders may be shipped in multiple packages if items are stored in different warehouses or require special handling.
You will receive tracking information for each package separately.

7. Customs & Import Duties

Our Shipping Policy covers standard free delivery worldwide. However, customs fees, taxes, or import duties (if applicable in your region) are the responsibility of the recipient.
These charges vary by destination and are not included in the order total.

8. Delivery Confirmation & Support

Once your order is delivered, you’ll receive a delivery confirmation email.
If your order doesn’t arrive within 7 business days of the estimated delivery date, contact us immediately so we can investigate the delay.

9. Related Policies

For details about returns, refunds, and exchanges, please visit our
➡️ Return and Refund Policy page.
Both our Shipping Policy and Return and Refund Policy are designed to offer a seamless, secure, and customer-focused shopping experience.

10. Contact Us

If you have any questions about this Shipping Policy, shipping times, or delivery status, please contact us at:
📧 Email: support@oldfloridas.com
🌐 Website: OtakuBan