Return and Refund Policy

Thank you for shopping with OtakuBan!
We want you to love every purchase, but if for any reason you’re not completely satisfied, our Return and Refund Policy ensures a smooth and hassle-free process. Please read this page carefully to understand your rights and options regarding returns, refunds, and exchanges.

1. Overview

At OtakuBan, customer satisfaction is our top priority. This Return and Refund Policy explains how you can return or exchange a product, request a refund, and the conditions that apply. Our goal is to make every transaction secure, transparent, and customer-friendly.

2. Returns

We accept returns for both defective and non-defective products.
To initiate a return, please contact us at support@oldfloridas.com within 30 days of receiving your order. Items must be new, unused, and in their original packaging. Returns received after the 30-day window or items showing signs of wear may not be eligible for a refund.

All returns must be sent by mail using the return label provided by OtakuBan. You can download and print this label from your account dashboard or return-confirmation email. The return shipping label is free of charge.

3. Exchanges

We gladly accept exchanges for the same or different items of equal value within the 30-day return window.
If the requested product is out of stock, you may choose an alternative item or receive a full refund according to this Return and Refund Policy.

4. Product Condition

To qualify for a refund or exchange, returned items must be:

  • In new condition

  • Unused, unwashed, and undamaged

  • In their original packaging with all tags and accessories included

Products that do not meet these conditions may be denied or subject to partial refund.

5. Return Method and Fees

  • Return Method: By mail only

  • Return Label: Download and print from your account or email

  • Cost: Free (no return shipping charge)

  • Restocking Fees: No cost – we do not charge restocking fees

We make returning items as simple and affordable as possible.

6. Refunds

Once your returned product is received and inspected, we’ll notify you via email about the approval or rejection of your refund.
Approved refunds are processed within 14 days using your original payment method. Depending on your payment provider, it may take a few extra days for the credit to appear on your account.

7. Non-Returnable Items

Certain items may not be eligible for return due to hygiene or safety reasons. Examples include:

  • Personalized or custom-made products

  • Gift cards or downloadable digital items

  • Products marked as “final sale”

Please check the product description before completing your purchase.

8. Damaged or Defective Items

If you receive a defective, damaged, or incorrect item, contact us at support@oldfloridas.com within 7 days of delivery.
We will replace the product at no cost or offer a full refund under our Return and Refund Policy.

9. How to Start a Return

  1. Email support@oldfloridas.com with your order number and reason for return.

  2. Receive a confirmation email with your free downloadable return label.

  3. Pack your product securely and mail it back using the label provided.

  4. Wait for confirmation once we receive and inspect your item.

  5. Receive your refund or exchange within 14 days of approval.

10. Shipping Policy

For detailed information about delivery times, shipping methods, and order tracking, please visit our
➡️ Shipping Policy page.
All returns and refunds under this Return and Refund Policy are processed according to the shipping guidelines provided there.

11. Contact Us

If you have any questions about our Return and Refund Policy or need help with your return, please contact our support team:
📧 Email: support@oldfloridas.com
🌐 Website: OtakuBan